We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition as when you received it: unused, unwashed, undamaged, and in its original packaging with all included accessories or components, and in its original packaging. You will also need to provide a receipt or proof of purchase.
How to Start a Return
To start a return, please contact us at:
Email: support@opulun.com
Please contact our customer support team before sending any item back. Returns sent without prior authorization may not be accepted.
If your return request is approved, we will provide you with return instructions and information on where to send your package.
Return shipping costs are the responsibility of the buyer unless the item received is defective, damaged, or incorrect due to our error.
Damages and Issues
Please inspect your order upon receipt.
If your item is defective, damaged, or incorrect, please contact us as soon as possible so we can review the issue and provide an appropriate solution.
For damaged, defective, or incorrect items, please provide relevant details and photos when contacting our support team to help us resolve the issue quickly.
Exceptions / Non-Returnable Items
Certain items may not be eligible for return, including personalized or customized products and items that have been used, damaged, or altered after delivery.
- Gift cards;
- Personalized or customized products;
- Items that have been used, damaged, or altered after delivery;
- Items returned without prior authorization.
If you are unsure whether your item is eligible for return, please contact us before sending it back.
Order Cancellation Policy
Orders may be canceled within 24 hours after purchase.
After 24 hours, your order may have already entered processing, preparation, or shipment, and cancellation requests may no longer be accepted.
If an order has already been shipped, it must follow our standard return process.
Exchanges
The fastest way to ensure you receive the item you want is to return the item you currently have. Once your return is approved, you may place a separate order for the replacement item.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be automatically issued to your original payment method.
Please allow 5-10 business days for the refund to appear on your account, depending on your bank or credit card provider’s processing time.
Refunds will only be issued to the original payment method used for the purchase.
Contact Us
If you have any questions regarding returns, refunds, or exchanges, please contact us:
OPULUN LLC
Email: support@opulun.com
Website: www.opulun.com
